What to expect from us

• To make a person centred Assessment of Need and from this we will develop an individual Care Plan
• Deliver a consistent service at a time agreed with you, and to your satisfaction
• Communicate with you and, with your permission, your family to ensure we meet your needs
• We aim to arrive on time and where delays occur we will keep you informed and up-to-date, including any changes to your printed Rota of who is visiting you
• Keep all your information confidential
• Provide a service that is open, honest and transparent
• Maintain your privacy, dignity and be respectful at all times
• Ensure a professional, cheerful and courteous delivery of care